Contact Us

Your questions, feedback, and concerns matter to us. Here’s how to reach our team, plus what to expect when you do:

  • Email: support@earplugs.zenshop.cn
    Send us anything—order issues, product questions, or even suggestions! We aim to reply within 24 hours (Monday-Friday) and 48 hours on weekends. For urgent matters (e.g., missing orders), mark your subject line “URGENT” for priority handling.
  • Phone: +1 562 678 4702
    Call us Monday-Friday, 9:00 AM-5:00 PM PST. Our reps can walk you through sizing, track shipments, or help with returns in real time. If we miss your call, leave a message with your order number, and we’ll call back within 2 hours during business hours.
  • Mail: 4584 Edsel Road, Long Beach, California, United States
    Send us letters, returns (with a pre-approved RA number), or even fan mail—we read every piece!
  • FAQs First? Check our Help Center (linked in the site footer) for quick answers to common questions: sizing guides, shipping timelines, and care tips.

We’re not happy until you’re satisfied—so don’t hesitate to reach out.